Shipping policy
When will my order ship after placing it?
Order processing takes 1-3 business days (Monday through Friday, excluding holidays). We know—our speed is lightning fast! Actual delivery times depend on your shipping address. Refer to the handy chart below for your Luna Clam package's estimated arrival time.
Estimated Delivery Times
Mexico: 1-5 business days
U.S. Mainland 48 States: 7-10 business days
U.S. Non-Mainland Regions (Puerto Rico, Hawaii, Alaska): 8-12 business days
Australia, UK, Canada: 7-10 business days
Saudi Arabia, Bahrain, Kuwait, UAE, Qatar: 10-16 business days
Chile: 10-16 business days
Other International Regions: 10-20 business days
Logistics tracking is available only for orders shipped to the United States, Australia, Bahrain, Belgium, Canada, Chile, Denmark, France, Germany, Hong Kong, Kuwait, New Zealand, Qatar, Saudi Arabia, Spain, the United Arab Emirates, and the United Kingdom. Other international packages cannot be tracked.
How are shipping costs calculated?
Shipping costs are calculated in real-time at checkout based on the delivery address, selected shipping method, and order weight. Orders qualifying for free shipping will be shipped via USPS or UPS (depending on the destination).
Does my order qualify for free shipping?
Orders within Mexico qualify for free shipping on orders over $50 USD. International orders qualify for free shipping on orders over $70 USD.